Support & Knowledgebase

Select your product below:
Your preferences file, which keeps track of the last window size and location, is being read improperly. To fix the problem, just delete the preference file:

  1. In the Finder, open a new Finder window, click the "Go" menu, and select "Go to Folder..."
  2. Enter: ~/Library/Preferences
  3. Scroll down and find the file com.mindersoftworks.MYStuff.plist and delete it. This will not delete any of your information.
  4. Re-launch MYStuff. If you've changed your database location you'll have to take a trip back to MYStuff's Preferences to switch back to your non-default database location (use the "Choose Another" button)
Sometimes the license file is interpreted by your email program as an XML file. If this happens, double-clicking the file will result in some other program — such as Final Cut Pro or Safari — attempting to open it. The solution is to make sure the filename is "MYStuff_license.mystuff", not "MYStuff_license.mystuff.xml". With the file renamed, double-click it to register MYStuff.
This was a bug in MYStuff 1.5.5 only, and was fixed in MYStuff 1.5.6. You will have to manually update by downloading the most recent version here, and replacing the old version of MYStuff in your Applications folder with the new one.
This was a bug in versions of MYStuff prior to 1.5.5. (See our blog post here.) Update to the latest version of MYStuff by either selecting "Check For Updates" from MYStuff's application menu, or by downloading the most recent version here.
This was a bug in versions of MYStuff prior to 1.5.5. (See our blog post here.) Update to the latest version of MYStuff by either selecting "Check For Updates" from MYStuff's application menu, or by downloading the most recent version here.
MYStuff 1.3.2 contained a bug that prevented it from launching on Mac OS X 10.5. This bug has been fixed as of MYStuff 1.3.3. You can download the latest release here.
MYStuff's application data is stored in your user folder by default. The full path is:

/Users/yourusername/Library/Application Support/MYStuff
The database, all files, and your license key are all saved to this location.
As of MYStuff version 1.4, you can use the Advanced tab in MYStuff's Preferences to set a new location for MYStuff's database. This gives you an easy way to move MYStuff's files to a Dropbox account, a file server, USB flash drive, or other location. Please refer to the MYStuff Help file, which you can open from MYStuff's Help menu, for more information.

We have found that using MYStuff with Dropbox has proven to be a seamless user experience, and we recommend it to all our users looking for a secure online location to store their MYStuff database and sync it between multiple machines. That said, never trust your important data to one place. Frequent backups to other locations should be part of your backup plan.
We don't believe in restrictive or phone-home licensing. We don't want to treat our customers like criminals. We believe that people are generally honest. You can install MYStuff on every computer you personally own, provided that only one copy is running at a time.

Example 1: If you have a desktop at home, a desktop at work, and a laptop, one user license will cover them all.

Example 2: If you have two computers, and MYStuff will be running at the same time on both machines, we request that you purchase a second license.

Example 3: If you have a computer, and your parents have a computer, you will need two licenses.
Yes, we have started work on MYStuff Mobile, which should ship in 2014. We can't provide any other details at this time.
Sometimes the license file is interpreted as an XML file. If this happens, double-clicking the file will result in some other program — such as Final Cut Pro or Safari — attempting to open it. The solution is to make sure the filename extension is ".mystuff", not ".mystuff.xml". If the filename has ".xml" at the end, remove it so the extension is just ".mystuff". With the file renamed, double-click it to register MYStuff.
Mac OS X 10.8 Mountain Lion introduced a technology called Gatekeeper. This is designed to prevent malicious applications from running and doing mischievous things. Gatekeeper is turned on by default. When Gatekeeper is active, launching any application that was not installed by the Mac App Store will give you a dialog similar to this:

gatekeeper1

Rather than turn Gatekeeper off, you can tell OS X to provide an exemption on an application-by-application basis. Follow these two steps:

1. Right click the MYStuff Pro icon and select Open
gatekeeper2

2. You will be presented with a dialog box asking if you are sure you want to open MYStuff Pro. Click "Open".
gatekeeper3

From now on, Gatekeeper will not prevent MYStuff Pro from running. You can open the application like any other.

The iOS application "MyStuff" is made by a different developer than MYStuff for OS X (our product), and there's no way to sync data between the two. There is currently no iOS version of MYStuff.

Both MYStuff (our application) and the similarly-named iOS application came out at almost the same time, so it's not like one of us copied the name from the other. (Although the iOS application was initially named "My Stuff" and the developer has since removed the space between the words, adding confusion.)

We have considered renaming MYStuff to avoid this confusion, but have no concrete plans to do so at the current time.
MYStuff's application data is stored in your user folder by default. The full path is:

/Users/yourusername/Library/Application Support/MYStuff2
The database, all files, and your license key are all saved to this location.
As of MYStuff version 1.4, you can use the Advanced tab in MYStuff's Preferences to set a new location for MYStuff's database. This gives you an easy way to move MYStuff's files to a Dropbox account, a file server, USB flash drive, or other location. Please refer to the MYStuff Help file, which you can open from MYStuff's Help menu, for more information.

We have found that using MYStuff with Dropbox has proven to be a seamless user experience, and we recommend it to all our users looking for a secure online location to store their MYStuff database and sync it between multiple machines. That said, never trust your important data to one place. Frequent backups to other locations should be part of your backup plan.
We don't believe in restrictive or phone-home licensing. We don't want to treat our customers like criminals. We believe that people are generally honest. You can install MYStuff on every computer you personally own, provided that only one copy is running at a time.

Example 1: If you have a desktop at home, a desktop at work, and a laptop, one user license will cover them all.

Example 2: If you have two computers, and MYStuff will be running at the same time on both machines, we request that you purchase a second license.

Example 3: If you have a computer, and your parents have a computer and want to create their own database, you will need two licenses.
This bug has been fixed. Download the latest version here: Download or run the auto-updater by selecting "Check for updates" from the Stock Keeper application menu. If you are running Stock Keeper 1.1.3 or later, you can use the "Rebuild thumbnails" menu item in the Stock Keeper application menu to force-rebuild the thumbnails.
This was a hard decision for us, but one we had to make. The reason for the price difference in the Mac App Store is that it is more expensive for me to put Stock Keeper on the Mac App Store and support its users:

  1. Apple takes 30% of every sale. After Apple takes their cut, we make the same amount if you buy through the MAS or direct from us.
  2. Submitting to the Mac App Store requires us to make a separate version of the application, submit it for approval, and deal with any problems in the approval process.
  3. We can push updates out to people who buy direct from our website faster and easier than to customers of the Mac App Store.
In short, we would prefer our customers buy directly from us. It's easier to develop and support, it allows us to form a better relationship directly with our customers, and it's cheaper for you!
Currently, only one user can access the database file at a time. While you may move the database to a shared location like a server or Dropbox, if one user has the database open, all others are prevented from accessing it until the first user quits Stock Keeper.

Multi-user access is a highly requested feature, and we're moving forward with addressing this demand from our users. If you are interested in using Stock Keeper in a multi-user environment, please contact us.
Sometimes the license file is interpreted by your email program as an XML file. If this happens, double-clicking the file will result in some other program — such as Final Cut Pro or Safari — attempting to open it. The solution is to make sure the filename is "SK_license.stockkeeper", not "SK_license.stockkeeper.xml". With the file renamed, double-click it to register Stock Keeper.
Stock Keeper saves its data in your Pictures folder in the file "Stock Keeper Library.stockkeeperd". You can change this location or choose another database in Stock Keeper's preferences.
We don't believe in restrictive or phone-home licensing. We don't want to treat our customers like criminals. We believe that people are generally honest. You can install Stock Keeper on every computer you personally own, provided that only one copy is running at a time.

Example 1: If you have a desktop at home, a desktop at work, and a laptop, one user license will cover them all.

Example 2: If you have two computers, and Stock Keeper will be running at the same time on both machines, we request that you purchase a second license.

Example 3: If you have a company with 5 computers that will be running Stock Keeper, you will need 5 licenses.
Sometimes the license file is interpreted by your email program as an XML file. If this happens, double-clicking the file will result in some other program — such as Final Cut Pro or Safari — attempting to open it. The solution is to make sure the filename is "MYComics_license.mycomics", not "MYComics_license.mycomics.xml". With the file renamed, double-click it to register MYComics.
MYComics saves its data in your Documents folder in the file "MYComics Data.mycomicsd".
We don't believe in restrictive or phone-home licensing. We don't want to treat our customers like criminals. We believe that people are generally honest. You can install MYComics on every computer you personally own, provided that only one copy is running at a time.

Example 1: If you have a desktop at home, a desktop at work, and a laptop, one user license will cover them all.

Example 2: If you have two computers, and MYComics will be running at the same time on both machines, we request that you purchase a second license.

Example 3: If you have a computer, and your parents have a computer, you will need two licenses.

MYStuff Pro
Current Version:
2.0.27
Download

Stock Keeper
Current Version:
Retail: 1.1.9 Download
Mac App Store: 1.1.8

MYComics
Current Version:
1.0.2
Download

If your question is not answered here or in the built-in help, use the "Submit Bug or Support Request" option from MYStuff's help menu, or fill out this form.